Tag Archive for 'dealers'

LiuGong Forges Relationship With Cummins To Launch Dealer Certification Program

LiuGong Construction Machinery announced a new, strategic alliance with Cummins, a long-term partner and supplier of engines for LiuGong products.  The new alliance provides LiuGong dealers with the opportunity to become certified and authorized Cummins Service Providers.  The goal for both LiuGong and Cummins through this partnership is to provide their joint customer base with enhanced customer service and support.

According to Dan Collins, Deputy General Manager for Global After Sales Support for LiuGong, “This partnership was put into place to ensure that both LiuGong and Cummins have the after the sale structure in place to provide outstanding customer service and deliver maximum uptime to our customers.  By creating camaraderie between the local Cummins distributor, who originally certifies the LiuGong dealer and recertifies them annually, we’re able to streamline repairs to ensure that our customers’ equipment operates with as little downtime as possible.”

Traditionally, a LiuGong equipment owner would need to take their equipment to their local LiuGong dealer for any warranty related service issue except those related to the engine.  When an engine repair was required during the warranty period, the customer or their LiuGong dealer would have to contact their closest Cummins distributor to perform the service.  By becoming certified, LiuGong dealers will be able to work directly with a Cummins distributor to secure genuine Cummins parts to perform their customer’s required engine maintenance or repair. Not only does this provide a level of convenience to the customer, but is also provides LiuGong dealers with an additional revenue stream.

There are three levels of certification currently available to LiuGong dealers:  Maintenance Dealer, Repair Dealer and Full Service Dealer.  In order to attain these certifications, LiuGong dealers must complete technical and warranty training through their local Cummins distributor, maintain a consistent parts inventory and invest in the tools necessary to service the engines they are certified to work on. Depending on the level of certification/s received, the dealer may complete maintenance only, maintenance and external repairs or all internal and external warranty repairs on the engine/s.

Through this alliance, LiuGong and Cummins are able to assure customers that all LiuGong products powered by a Cummins Engine receive superior engine support.  According to Fred Rideneur, General Manager of Business Operations for LiuGong North America, this program is attractive on all levels, for owners of LiuGong equipment, for LiuGong dealers and for the local Cummins distributor.  “In the equipment business you need to live and breathe service. Any minute a piece of equipment is down, it’s costing the customer money.  By establishing a partnership between the local LiuGong dealer and closest Cummins distributor, we’re making sure that we can service all aspects of our customers’ machines.  If we can service them, we can guarantee them that we’ll be able to minimize any unplanned downtime.  That level of commitment is indicative of LiuGong’s promise and delivery of second-to-none customer service.”

To date, three LiuGong dealers have received their Cummins Certified Service Provider designation through this program: Equipment East in Massachusetts, Anderson Machinery in Texas and Midwest Loader Sales in South Dakota.

According to Giovanni Albanese of Equipment East, “LiuGong continues to impress our dealership with their dedication to customer service. They are extremely focused on delivery of a quality product that exceeds a customer’s expectation.  For our dealership, this certification is invaluable. It allows us to ensure that we can get our customers equipment fixed regardless of the failure as quickly as possible, thereby eliminating or minimizing downtime.  Being able to make that promise and stand behind it helps us sell LiuGong products. Their affiliation with a well-known brand like Cummins is also beneficial. ”

LiuGong Construction Machinery has been producing high quality construction equipment for more than 50 years and is growing throughout the world, producing more than 50,000 wheel loaders a year.  LiuGong currently offers wheel loaders, excavators, mini-excavators, backhoe loaders, skid-steer loaders and vibratory soil compactors to the North American Market. For more information please visit www.LiuGongNA.com

Cleveland Brothers CAT, appointed as NorAm Dealer

Cleveland Brothers CAT, headquartered in Murrysville, PA has been appointed the NorAm dealer with their 17 locations in Pennsylvania and 2 in northwest West Virginia. Cleveland Brothers is also a family owned company in business for over 60 years. “The 65E grader is a complement to the line of equipment that we offer our customers and its reputation for quality and uptime meets our organization’s goals in supporting our marketplace” says Tom Schachner, Vice President of Sales for Cleveland Brothers.

“We are extremely pleased to have Cleveland Brothers Cat join our team,” says Eric Mueller, President of NorAm. “These companies together represent over 100 years in the construction equipment industry and are very highly respected in their marketplaces”.

NorAm Construction Equipment distributes the 65E compact motor grader. The product follows a rich 60 year heritage of compact graders originating with the Allis Chalmers model “D” in 1949. The machine continued to be the industry leader as the Fiatallis model 65B from the 1970’s through the 1990’s. NorAm Construction Equipment began marketing the machine in 1993 and has continually strived to update the unit to exceed current technical and performance standards while maintaining the traditional features that have made the machine a staple in the industry. Manufactured in America, the 65E is sold and serviced by approximately 200 dealer locations throughout North America and Australia. www.noram65.com.

 

Navistar Continues To Strengthen Dealer Network By Adding New Dealers In Key Markets

Navistar, Inc. announced today five changes in its dealer network that will significantly strengthen its already industry-leading distribution and service channel.

“As conditions in the truck market continue to put more pressure on our customers, we are committed to providing them with North America’s most complete and capable dealer network,” said Jack Allen, president of Navistar’s North American Truck Group. “Through the addition of these five new dealers, we are demonstrating our commitment to bring the best talent available into the International dealer channel. With a growth-oriented business plan, great products and the best after-sales support network, we’ve been able to attract and maintain the best dealers in the industry.”

Through the combination of several dealerships in southern Georgia and West Virginia, the pending ownership change in Utah/Idaho and the addition this week of new dealers in Arizona and Indiana, Navistar is changing the game in its level of distribution and customer support in these markets.

Dealerships in Southern Georgia

Following the purchase of two International Truck dealerships in southern Georgia by Yancey Bros. Co., Yancey Truck Centers was recently launched with four full-service sales, parts and service locations in Albany, Blackshear, Ga., Tifton, Ga., and Valdosta, Ga. Founded in 1914 and recognized as the nation’s oldest Caterpillar® dealer, Yancey Bros. Co. is one of the largest providers of equipment, machines, parts and service in the eastern United States, with more than 25 locations across Georgia.

Dealerships in West Virginia

Four International Truck dealership locations in West Virginia, today known as Heritage International, were purchased by Gary Kale, CEO of Heritage Equipment, Inc. Kale has years of experience serving the unique needs of the West Virginia market, especially customers in the coal industry.

Dealerships in Phoenix/Tucson, Indianapolis

During the past week, Navistar completed sales of two company-owned dealerships to private investors. The International® Truck dealerships—one located in the Phoenix/Tucson, Ariz. market and the other in the Indianapolis, Ind. market—have been successfully transitioned to industry veterans Robert Cunningham and Shelby Howard, respectively.

Howard has operated successful commercial truck dealerships in Indiana since 1992 and has a proven track record of award-winning dealership performance, having won multiple Dealer of the Year awards.

Cunningham has worked in the transportation industry since 1973 and has held executive leadership roles, including CEO, with one of the nation’s largest truckload carriers. In the late 1990s, Cunningham owned and operated one of the nation’s most successful commercial truck dealerships in the Phoenix area.

Dealerships in Utah, Idaho, Oregon

Rush Enterprises recently announced an agreement to purchase certain assets of Lake City International, which currently operates five locations in Utah, five locations in Idaho and one location in Oregon.

Founded in 1965, Rush Enterprises operates the largest network of commercial vehicle dealerships in North America with vehicle and equipment centers in 11 states throughout the Southern United States. The proposed acquisition will enable Rush to expand its geographic footprint further across the Western United States. The company also operates Rush International Truck Center in Charlotte, N.C.

“Solidifying our customer support capabilities in these important markets has been a priority for Navistar,” said John Whitnell, Navistar vice president, distribution. “Despite the challenges of the current business environment, Navistar has continued to look for opportunities to improve the structure and capability of the already strong International dealer network. We will continue to focus on the strength of the International dealer organization as an important differentiator for our customers.”