Tag Archive for 'dealers'

Volvo rolls out new offer for ActiveCare Direct — free for one year on all eligible new machine purchases

Originally debuted at CONEXPO-CON/AGG 2017 with a limited-time enrollment offer, is now available free for one year on new purchases of a wide range of Volvo Construction Equipment models. With ActiveCare Direct, Volvo provides customers with 24/7/365 active machine monitoring, as well as monthly fleet utilization reports to allow customers to spend more time making informed fleet management decisions and less time sorting through data and alarm codes. When a machine requires attention, Volvo alerts the local dealer so they can respond quickly — and the customer’s operation continues to run smoothly.

“Improving machine uptime for our customers is our top priority,” said Jim Bretz, director, uptime and connected services at Volvo Construction Equipment. “Telematics is a powerful tool with a high profit potential for customers, yet many aren’t using it to its full potential due to lack of time or resources. That’s why we’ve decided to offer ActiveCare Direct for free to customers — to demonstrate how effective it is at increasing uptime and saving money on fuel and costly repairs. It also saves valuable time for fleet managers or owners who don’t have the time to dig through and decipher mountains of data. Providing telematics monitoring as a service to customers is the way the industry should be moving.”

Visit volvoce.com/ActiveCareDirect for more details.

Avoid Telematics Data Overload

Independent Equipment Dealers Association Names New President and Four to Board of Directors

 

The Independent Equipment Dealers Association (IEDA) welcomes incoming President Kevin Fox with Dewitt Equipment Co, in Barrie, ON, and new Board Members Luke Brenner with Heavy Equipment Co. in Austin, TX, Kenneth Tysinger with May Heavy Equipment in Lexington, NC and Chris Lohman with South Mountain Tractor in Tempe, AZ, as well as Treasurer, Kristin Waldie, BBA with CapStone Accounting in Minesing, ON.

IEDA’s new president and board members were announced during the Association’s Annual Meeting and Vendor Expo in Orlando, Fla., this past February. Members of the IEDA Board of Directors serve a maximum of two consecutive years and are responsible for establishing industry best practices and quality used equipment standards.

Chris Lohman

Ken Tysinger

Kevin Fox

Kristin Waldie

Luke Brenner

Outgoing Board Members include David Williams from International Construction Equipment (ICE), Lakewood Ranch, Fla., Tanna Trout from Trout Machinery, Inc., Casper, WY, Rick Trout from Trout Machinery, Inc., Casper, WY, Burt Cunningham from Global Tractor Company, Colleyville, TX. and Maurice Matson with Matson Machinery Company, Scott Depot, WV. During the Annual Meeting, all four retiring Board Members were presented with the IEDA Leadership Award, which is given to outgoing Board Members annually for their contribution to the organization.

For more information about the IEDA and its members, please visit www.iedagroup.com or contact IEDA Executive Director Kristen Williams at Kristen@iedagroup.com.

About the Independent Equipment Dealers Association (IEDA)

Established in 2002, the Independent Equipment Dealers Association is a self-regulating body of independent dealers who pride themselves on being reputable, highly qualified professionals in the used equipment market worldwide. Standard Members buy and sell equipment on a wholesale and retail level via the IEDA. Associate Members offer products and/or services to the core group. All members must apply for membership and be approved by the Board of Directors.

CASE Construction Equipment Announces 2016 “Diamond Dealer” and “Gold Dealer” Award Winners

Diamond Dealer Logo copyNorth American dealers recognized for excellence in five categories related to sales and support of CASE construction equipment.            

CASE Construction Equipment has released its list of 2016 “Diamond Dealer” and “Gold Dealer” award recipients as a part of its North American Construction Equipment Partnership Program. The awards recognize dealerships across the US and Canada for leadership in growing the CASE dealer network, as well as excellence in five categories: sales performance, marketing and communications, product support, parts support and training.

The 2016 Diamond Dealer award winners are: ASCO (Texas), Birkey’s Construction Equipment (Ill.), J.R. Brisson Equipment (Ontario), Burris Equipment Company (Ill.), Groff Tractor (Pa., Md. and N.J.), Hills Machinery (N.C., S.C.), HiTrac (Manitoba), Kucera Farm Supply (Ontario), McKeel Equipment (Ky.), Miller Bradford & Risberg (Wis., Mi. and Ill.), Nueces Power Equipment (Texas), Redhead Equipment (Saskatchewan) and State Equipment (Ky., W.Va.).

The 2016 Gold Dealer award winners are: Crawler Supply Company (La.), Diamond Equipment (Ill., Ind., Ky. and Tenn.), Eagle Power & Equipment (Pa., Del.), Hopf Equipment (Ind.), Longus Equipment (Quebec), McCann Industries (Ill., Ind.), Medico Industries (Pa.), Monroe Tractor (N.Y.), OCT Equipment (Okla.), Potter Equipment (Ark., Mo.), RPM Machinery (Mich., Ind.), Scott Equipment (La., Ark.), Sequoia Equipment (Calif.), Townline Equipment (N.H.), Triebold Implement (Wis.) and Yukon Equipment (Alaska).

“I would like to congratulate these exemplary dealers who have displayed true leadership and dedication in growing the CASE brand,” says Scott Harris, vice president for CASE Construction Equipment in North America. “These high-performing dealerships live up to the CASE brand promise throughout every aspect of their business; hiring the right people, delivering a differentiated level of service in market, and building enduring relationships with customers.”

CASE’s Partnership Program is designed to increase dealer performance per the results of a dealer assessment while encouraging them to excel in their role as a “Professional Partner” to customers.

LiuGong Forges Relationship With Cummins To Launch Dealer Certification Program

LiuGong Construction Machinery announced a new, strategic alliance with Cummins, a long-term partner and supplier of engines for LiuGong products.  The new alliance provides LiuGong dealers with the opportunity to become certified and authorized Cummins Service Providers.  The goal for both LiuGong and Cummins through this partnership is to provide their joint customer base with enhanced customer service and support.

According to Dan Collins, Deputy General Manager for Global After Sales Support for LiuGong, “This partnership was put into place to ensure that both LiuGong and Cummins have the after the sale structure in place to provide outstanding customer service and deliver maximum uptime to our customers.  By creating camaraderie between the local Cummins distributor, who originally certifies the LiuGong dealer and recertifies them annually, we’re able to streamline repairs to ensure that our customers’ equipment operates with as little downtime as possible.”

Traditionally, a LiuGong equipment owner would need to take their equipment to their local LiuGong dealer for any warranty related service issue except those related to the engine.  When an engine repair was required during the warranty period, the customer or their LiuGong dealer would have to contact their closest Cummins distributor to perform the service.  By becoming certified, LiuGong dealers will be able to work directly with a Cummins distributor to secure genuine Cummins parts to perform their customer’s required engine maintenance or repair. Not only does this provide a level of convenience to the customer, but is also provides LiuGong dealers with an additional revenue stream.

There are three levels of certification currently available to LiuGong dealers:  Maintenance Dealer, Repair Dealer and Full Service Dealer.  In order to attain these certifications, LiuGong dealers must complete technical and warranty training through their local Cummins distributor, maintain a consistent parts inventory and invest in the tools necessary to service the engines they are certified to work on. Depending on the level of certification/s received, the dealer may complete maintenance only, maintenance and external repairs or all internal and external warranty repairs on the engine/s.

Through this alliance, LiuGong and Cummins are able to assure customers that all LiuGong products powered by a Cummins Engine receive superior engine support.  According to Fred Rideneur, General Manager of Business Operations for LiuGong North America, this program is attractive on all levels, for owners of LiuGong equipment, for LiuGong dealers and for the local Cummins distributor.  “In the equipment business you need to live and breathe service. Any minute a piece of equipment is down, it’s costing the customer money.  By establishing a partnership between the local LiuGong dealer and closest Cummins distributor, we’re making sure that we can service all aspects of our customers’ machines.  If we can service them, we can guarantee them that we’ll be able to minimize any unplanned downtime.  That level of commitment is indicative of LiuGong’s promise and delivery of second-to-none customer service.”

To date, three LiuGong dealers have received their Cummins Certified Service Provider designation through this program: Equipment East in Massachusetts, Anderson Machinery in Texas and Midwest Loader Sales in South Dakota.

According to Giovanni Albanese of Equipment East, “LiuGong continues to impress our dealership with their dedication to customer service. They are extremely focused on delivery of a quality product that exceeds a customer’s expectation.  For our dealership, this certification is invaluable. It allows us to ensure that we can get our customers equipment fixed regardless of the failure as quickly as possible, thereby eliminating or minimizing downtime.  Being able to make that promise and stand behind it helps us sell LiuGong products. Their affiliation with a well-known brand like Cummins is also beneficial. ”

LiuGong Construction Machinery has been producing high quality construction equipment for more than 50 years and is growing throughout the world, producing more than 50,000 wheel loaders a year.  LiuGong currently offers wheel loaders, excavators, mini-excavators, backhoe loaders, skid-steer loaders and vibratory soil compactors to the North American Market. For more information please visit www.LiuGongNA.com