Tag Archive for 'service'

John Deere Construction and Forestry Division Announces John Deere Connected Support™


Designed to improve customer service and machine monitoring, John Deere announced the new John Deere Connected Support™. Enabled through the JDLink™telematics connection, John Deere Connected Support leverages a suite of dealer and factory tools to deliver increased productivity, uptime, and lower daily operating costs.

“With John Deere Connected Support, dealers take a proactive approach, efficiently improving service and the customer experience,” said Jim Wagner, manager, connected support. “Dealers remotely monitor machines, leveraging two key tools – Service ADVISOR™ Remote and Expert Alerts – which provides them with the information needed to act quickly to avoid or reduce machine downtime. This strategy was designed to ensure John Deere machines are kept in peak operating condition, resulting in increased productivity.”

A key to the Connected support offering is Service ADVISOR Remote, which allows the dealer to diagnosis and repairs a problem from a remote location. The dealer is able to analyze machine conditions in real time or set a trigger point to record intermittent conditions, providing a deep look into the machine’s health. Additionally, the remote diagnostic capabilities can reduce troubleshooting time and eliminate a trip to the machine.

Another supporting feature is Expert Alerts, created by John Deere machine health analysts monitoring fleetwide machine data to identify emerging trends. Working directly with the factory product teams, John Deere is able to develop solutions used by John Deere dealers and technicians to repair machines onsite. Expert Alerts also equip technicians with the information needed to bring the right part the first time so machines are back on the job as quickly as possible.

John Deere Connected Support creates a partnership between the John Deere dealer and factory teams that work tirelessly to monitor equipment, improving uptime. This allows machines to become more profitable and reduces potential delays to construction project schedules.

To learn more about John Deere Connected Support, visit www.JohnDeere.comor contact your local dealer.

About Deere & Company

Deere & Company (NYSE: DE) is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land – those who cultivate, harvest, transform, enrich and build upon the land to meet the world’s dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality built on a tradition of integrity. For more information, visit John Deere at its worldwide website at www.JohnDeere.com.

New DEWALT® 20V MAX* 1/2″ Mid-Range Impact Wrench

DEWALT announces two new 20V MAX* 1/2″ Mid-Range Impact Wrenches (DCF894 and DCF894H). They are available in detent pin style for users who need maximum socket retention and hog ring style, for users who value quickly being able to change sockets. Each tool is ideal for use overhead or when space is constrained in applications that require high torque including plumbing, mechanical, concrete and masonry, automotive, steel erection, and elevator repair.

At 3.48 lbs. (tool only) and 6.95″ to the front of the anvil, the 20V MAX* 1/2″ Mid-Range Impact Wrenches are compact yet deliver high-power and torque. Each tool achieves 330 ft.-lbs. of maximum torque, 0-3,100 impacts per minute, and no-load speeds from 0-900 and 0-2,000 RPM in two mode settings (low and high) designed for use in a wide variety of applications. These applications include threaded couplings, pipe flanges, wheel lugs, and concrete anchor setting, among others.

The 20V MAX* 1/2″ Mid-Range Impact Wrenches also features Precision Wrench™ Control which helps sense when a bolt is getting tight and pauses before impacting to help avoid over-torque. In reverse, Precision Wrench™ Control regulates how quickly a nut or bolt is removed, helping to prevent run-off. With an efficient brushless motor that provides increased efficiency and runtime over brushed units, the tool is a powerful cordless option. In addition, the Mid-Range Impact Wrench includes a variable speed trigger and LED light to help provide visibility in low light situations.

Quick performance stats are listed below.

–          3.48 lbs. (tool only) and 6.95″ long

–          330 ft.-lbs. of maximum torque

–          0-3,100 impacts per minute

–          No-load speeds from 0-900 and 0-2,000 RPM (low and high speeds)

Available where DEWALT products are sold in December 2017, the 20V MAX* 1/2″ Mid-Range Impact Wrench will come standard with a three-year limited warranty, one-year free service contract and 90-day money-back guarantee.

20V MAX* 1/2″ Mid-Range Impact Wrench

With respect to 20V MAX* – Maximum initial battery voltage (measured without a workload) is 20 volts. Nominal voltage is 18.


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